FAQ

What are the information security procedures used on the site?
Is the credit cards transaction secured?

?Orders are delivered through a secure and encrypted server according to international standards (SSL).

When will you charge my credit card?
You will be charged upon arrival to the hotel. We only take card information to guarantee the reservation and to charge if needed according to each reservation cancellation agreement.

Online realtime booking confirmation:
A successful reservation with a valid credit card will be instantly confirmed.
Upon completion, a hotel confirmation number will be received from the hotel computers and will be immediately updated with the hotel computers.
Once you successfully complete your hotel reservation you will get the final hotel reservation number and also by email.

How do I cancel an order?

Once you successfully complete, an email will be received with an order summary and instructions regarding changes or cancellations.

How does free cancellation works:
The cancellation procedure is determined individually by each hotel, you can see it before placing the order during the reservation process. When making an order, you agree to the terms of the order and he undertakes them.

Why do I need to enter a credit card number?
At the time of placing the order, the customer agrees to the transaction terms and conditions. The credit required on the site is used only for the purpose of securing the order, but the actual charge is made on departure from the hotel.